Does YELP Help or Hurt Small Business?


Have you heard of the business review system named YELPYELP is a review site that publishes reviews on a great deal of businesses, from Restaurants to retail, but does it help or hurt the small business?

Did you know the review site for Yelp unlike other rating systems, hides reviews that they deem not worthy of posting.  Is this what the consumer wants?  YELP encourages its users to rate businesses based on a 5 star rating system and utilizes an internal “sophisticated software system” that filters reviews.  This hides review information from consumers reviewing categories of small businesses.  What does this do?  When the average Yelp user uses this review system to choose a worthy place to do business, they may only be looking at the star rating.  They allow up to 5 stars.  Who would click on a business that has a poor rating with less than 5 stars?  The business may in fact, have numerous excellent reviews which are hidden.  These hidden reviews are actually on the businesses Yelp page but in very light undetectable hidden italics.  Someone would really have to be looking for these to see more reviews.

Other review mediums such as google, consumer reports, carfax, trip advisor, open table, facebook, youtube, expedia, travelocity, angie’s list, yahoo do not use this system of hiding reviews. Yelp claims they hide reviews because they have an engineering algorithm that eliminates reviews they feel are not valid about the business?

A small business depends on its reviews and if all the listed above credible review sources don’t hide reviews allowing people to see the good and bad reviews why does Yelp do this?  Independent research studies have shown that an increase in a YELP star correlates positively with an increase in business and thereby revenues.  Why is this in direct opposition to what other review sites use?

All small businesses have competition.   An example:  a competitor may not want a small new business in its area and could poorly review the new business to help themselves, which Yelp seems to post?  This could cause a small business to fail. Could it be that YELP favors those businesses who utilize paid advertising with the review site? There have been lawsuits filed claiming YELP deleted or suppressed customer reviews in exchange for an advertising contract.

This seems odd when America depends on the success of small business to provide work for more than half of Americans.  Is this helping America when the unemployment rate hovers nationally from 4% to 8%.  Do we need review systems like Yelp to potentially cause businesses to fail?  This is sad!

Your feedback to Yelp may help save small business in America!

The Eyewear Gallery

Dr. Warren Johnson | Dr. Do Nguyen | Dr. Burt Bodan


About EyewearGallery

Eyewear Gallery was established 30 years ago and our office likes to write about many topics that are related to eyecare, glasses and alot of different stories that we hope you enjoy. We want our followers to wonder what will we write about next. All of our stories are different. We cover many current events and fun information including learning problems, ADHD, sunscreen, movies, pets, sports and just good old thought provoking facts of life! We pride ourselves in medical eyecare and designer eyewear. We carry many designer lines like Tiffany, Oliver Peoples, Tom Ford, and sunglasses like Oakley, Wiley X, Costa del Mar, Ray Ban and Maui Jim for sports or outdoor fun. Eyewear Gallery is also known as one of the few Custom Sports Sunglass providers in the USA in both prescription and non prescription. Please visit our website or our Youtube channel at for up to date information! Thanks for visiting and following our blogs.
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