Psych Advice!! Is better patient care the same as better customer service?

Patient care should be equivalent to good customer service

You bet ya! In eyecare, as in any other medical health care field or service industry, the equivalent experience of better customer service equates to spending time with your patients.  We as providers of service have to understand, ask and listen to patients’ concerns.  The message you convey to address their concerns helps them better understand what they might need to help themselves or with your assistance. Being a good listener is key which evolves to better problem solving or lifestyling. It seems as though many people have bad experiences when they consume anything from health care to experiences at stores for consumable products.  Think back to one of those experiences and what was the most frustrating part of it. Usually nobody seemed to care or pay attention to your needs even if you made them aware of it.

Buzz words these days are great customer service and quality but the consumer is the unwitting victim until the experience proves otherwise.  I recommend that you come to the doctor with some questions of your own.  You will probably have more attention paid to your situation. In any case, it will let the provider of care know that you, as a consumer, are concerned and have done some homework.  This usually makes providers feel more accountable to the product/service that they are providing. Yes, consumption of health care should be a top notch experience for you no matter what the outcome of the diagnosis. The moral of this story is “Let’s be a little nicer to each other!”    Dr. Warren Johnson/ Dr. Do Nguyen

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This entry was posted in Eye Health Exams, Eyes, Medical Optometrists, Medical Optometry, preventive eye health exams, Uncategorized and tagged , , , . Bookmark the permalink.

3 Responses to Psych Advice!! Is better patient care the same as better customer service?

  1. Hi, just stumbled on this web site from stumbleupon. It’s not an article I would typically read, but I liked your spin on it. Thanks for creating a piece worth reading!

    • Thanks Kaycee….I enjoy atypical topics about every day givens. Vision/Eyecare is one of those topics that interest most people. I like to think “out of the box,” and make people think about their experiences and should their usual experience be the only way they can experience a service they need. I am passionate about my work.
      Warren Johnson

  2. I appreciate your feedback. Let me know what you would like to read for postings.

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