Patient care should be equivalent to good customer service
You bet ya! In eyecare, as in any other medical health care field or service industry, the equivalent experience of better customer service equates to spending time with your patients. We as providers of service have to understand, ask and listen to patients’ concerns. The message you convey to address their concerns helps them better understand what they might need to help themselves or with your assistance. Being a good listener is key which evolves to better problem solving or lifestyling. It seems as though many people have bad experiences when they consume anything from health care to experiences at stores for consumable products. Think back to one of those experiences and what was the most frustrating part of it. Usually nobody seemed to care or pay attention to your needs even if you made them aware of it.
Buzz words these days are great customer service and quality but the consumer is the unwitting victim until the experience proves otherwise. I recommend that you come to the doctor with some questions of your own. You will probably have more attention paid to your situation. In any case, it will let the provider of care know that you, as a consumer, are concerned and have done some homework. This usually makes providers feel more accountable to the product/service that they are providing. Yes, consumption of health care should be a top notch experience for you no matter what the outcome of the diagnosis. The moral of this story is “Let’s be a little nicer to each other!”
www.EyewearGallery.com Dr. Warren Johnson/ Dr. Do Nguyen
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